Frequently Asked Questions
Everything you need to know about our specialty coffee, shipping, and brewing tips.
How fresh is the coffee when it arrives?
We roast our beans in small batches daily to ensure maximum freshness. Every bag is marked with a roast date, and we typically ship orders within 24-48 hours of roasting.
Do you offer pre-ground coffee or only whole beans?
While we recommend purchasing whole beans for the best flavor profile, we offer various grind settings including Espresso, Pour Over, Aeropress, and French Press to suit your brewing equipment.
What is your shipping policy for domestic orders?
We offer carbon-neutral shipping across the country. Standard delivery typically takes 3-5 business days, and orders over $50 qualify for free shipping.
Can I set up a recurring coffee subscription?
Yes! Our 'Set & Forget' subscription allows you to choose your favorite blend, quantity, and frequency. You can pause, skip, or cancel your subscription at any time through your account dashboard.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 7 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. We prioritize direct trade relationships and ensure all our farmers are paid above Fair Trade premiums. We focus on sustainability and transparency from crop to cup.